Responsible Gaming
Gaming Should Be Fun, Not a Way to Earn Money
At Mystake, we believe that online gaming should be enjoyed as a form of entertainment only. It is never a reliable way to make money or solve financial problems. Please gamble responsibly and within your means. If you find yourself struggling to control your gaming habits, help is available.
Age Verification
You must be 18 years of age or older to use Mystake and participate in any gaming activities. It is illegal for anyone under the legal age to gamble in the United Kingdom. We take age verification seriously and reserve the right to request proof of age at any time.
Parents and guardians: If you are concerned about a young person's gaming activity, please contact the support organizations listed below.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in your own behaviour? If so, it may be time to seek help:
- Chasing losses by gambling with more money to try to recover what you've lost
- Spending more money or time gambling than you intended
- Hiding your gambling activity or lying to friends and family about how much you gamble
- Feeling anxious or irritable when you try to reduce or stop gambling
- Using gambling as a way to escape problems or relieve stress
- Borrowing money to fund gambling activities
- Neglecting work, studies, relationships, or other responsibilities due to gambling
- Experiencing financial difficulties because of gambling
- Thinking constantly about gambling or planning your next gaming session
- Needing to gamble with larger amounts to get the same excitement
If you have identified with any of these signs, please reach out for support today.
Self-Help Tools & Features
Mystake provides several tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a set timeframe
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
- Account Closure: Permanently delete your account if you wish to stop gambling entirely
To activate any of these tools, please contact our Customer Support team or visit your Account Settings.
Support Organizations & Help Resources
If you or someone you know is struggling with problem gambling, these organizations offer free, confidential support:
United Kingdom
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GamCare
Free counselling and support for problem gambling. Telephone: 0808 8020 133 (free and confidential) -
GamStop
The National Self-Exclusion Scheme. Self-exclude from all licensed online gambling operators in the UK. -
Gamblers Anonymous
Free peer support meetings. Visit their website or call for meeting times and locations. -
National Problem Gambling Clinic
NHS-funded specialist treatment service available in London and online.
International Support Organizations
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Gambling Help Online (Australia)
Confidential online counselling and support services. -
Responsible Gambling Council (Canada)
Resources and referrals for problem gambling treatment. -
National Council on Problem Gambling (United States)
24-hour helpline: 1-800-522-4700. Confidential support and referrals. -
Bundeszentrale für gesundheitliche Aufklärung (Germany)
Health information and support resources for problem gambling.
Take Action Today
If you or someone you care about is struggling with problem gambling, please seek help immediately. There is no shame in asking for support—many people have successfully overcome gambling problems with professional help.
Contact one of the organizations above, speak to your doctor, or reach out to a trusted friend or family member. You don't have to face this alone.
Your wellbeing is our priority.
Mystake's Commitment to Responsible Gaming
Mystake is committed to promoting responsible gaming and supporting our players' wellbeing. We are a licensed and regulated operator dedicated to providing a safe gaming environment. We encourage all players to use the self-help tools available and to seek support if needed.
For more information about our responsible gaming policies, please contact our Customer Support team at ardenprint.co.uk.